I was recently browsing some news feeds from friends in my personal Facebook account when I saw a former colleague venting her anger about being cheated and deceived by Groupon Philippines. I checked the page where she posted her complaint and I was greeted by too many posts with the same tone of frustration and disappointment. I tried checking Google to see if there are bloggers who posted about the company’s poor customer service and I found this one.blogger’s blog post
The blogger is quite angry because her sister’s credit card doesn’t receive any refunds from Groupon Philippines after being charged of an unattainable deal.
“On January 23, 2012, my sister used my account (with my permission) and her credit card, purchased five vouchers for “All You Can Eat Buffet with Bottomless Iced Tea for P450 (P900 value) at Imperial Palace Suites (Up to 51% off)”, which she planned to use on her birthday.
On January 24, 2012, we called Imperial Palace to make a reservation for January 25, but lo and behold, we were told that they were not accepting weekday reservations. The deal did not mention this or my sister would not have bought the vouchers in the first place. My sister is a lawyer and she is very keen to details.We read and re-read the deal on the site and the voucher to make sure we didn’t miss something.”
It is very obvious that this customer service problem has been existing for quite some time yet it seems like the company doesn’t give any satisfactory solution to appease their customers. Below is the only recent message from Groupon Philippines posted on their Facebook fan page.
My former colleague purchased a watch and a bag from them on April but until now she hasn’t received her orders yet. She tried contacting them through all means but received no feedback from the company. All other recent comments on their Facebook page are the same.
See more customer complaints on their Facebook fan page.
I hope Groupon Philippines will settle these disputes as soon as possible. It seems like the company’s philosophy (we treat our customers the way we like to be treated) has now backfired.