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I’m a returning and loyal client of Palawan Pawnshop. Do you want to know why?
I’ve already been to lots of money transfer services and most of them didn’t meet my expectations. Some have very rude clerks and others employed security guards who are not trained how to treat a customer properly. Others, on the other hand, have unnecessary rules that make the lives of customers difficult, to the point of ruining their day.
I believe that money transfer services, aside from the obvious responsibility of keeping and safely transferring their client’s money, have to be very careful in handling their customers during transaction process. Unfortunately, some of these money transfer service providers are doing the opposite.
Below are my reasons why I prefer Palawan Pawnshop over other Money Transfer Service providers.
5. They give reasonable consideration to customers – Compared to other money transfer services, it is only in Palawan pawnshop that I experience hassle-free transactions. They only need one identification card to check your identity and you are good to go. Others would ask you all sort of IDs and even require you to photocopy them for the sake of this and that. They are more concerned to the customers’ needs than just being paranoid of being faked by someone. Well, who would fake an identity just for the sake of getting PHP 500? I have this very bad experience in one local money transfer service that I blog in here.
4. Clerks and guards are customer friendly – I really, really hate going to these money transfer service providers who employed unfriendly guards and clerks. They have this annoying attitude of checking you out as if you are a thief. In Palawan Pawnshop, I am at ease doing my transaction because they are genuinely friendly and don’t have the habit of meddling with other people’s stuff. The guards also don’t interfere with any transaction if his attention is not needed.
3. Quickest money transfer – Once your transaction has been processed, it will just take a few seconds and your money can be claimed already. They have a centralized system that records all transaction in one database. Once you send money here from Cebu, it will automatically reflect in their system, enabling their branch, for example in Manila, to know that you transferred this amount of money. Your loved ones in Manila can then claim the money you sent.
2. Dual confirmation through texts – Once the transfer of money to a specific branch is done, you will receive a confirmation through text that your money has already been sent, and at the same time, the money receiver (i.e. your wife) will also receive a confirmation through text that someone has sent her money through Palawan and it is now available for claiming. Also, after your money has been claimed, your will receive another text, confirming that the money you sent has been successfully claimed.
1. Very affordable money transfer rate – Compared to other money transfer services, Palawan Pawnshop has maintained lower and more affordable rates. This is because in spite of promoting their services through very expensive advertisements, they choose to improve their customer service relations instead.
One thing that most businesses forget is that, their customers are their services’ or products’ best promoters. It’s a shame some are relying on their millions of pesoses TV ads, and celebrities who haven’t even used any of their services.
Photo Credit: BSP