“I will never do any money transfer transaction with Cebuana Lhuillier!”
I was really pissed off this morning when I accompanied my friend to get his money from a Cebuana Lhuillier’s branch somewhere in Colon. We actually expected that we can get the money right away just like any other “money transfer” services that we already tried.
The security guard asked him if he has a Cebuana Lhuillier card and he said none because it was his very first time doing a money transfer transaction there. The lady behind the counter asked for an ID, but told him that it is not valid because it’s not his present company ID. We were a bit disgusted why it would matter if it’s not his current company ID. The basis of the ID is just to verify that he is the person who is authorized to claim the money and most importantly, he has the unique transaction code. Unfortunately, Cebuana Lhuillier’s strict policy doesn’t allow their customers to claim their money if their ID is not valid (according to their new “bank-like” standard which is too much a hassle and brings inconvenience to customers).
To make the story short, three hours later, we managed to bring someone who has a valid ID, asked the sender of the money to change the recipient’s name to that of the former, and sighed in relief that at last, the money can now be claimed. But, for the very last time the friggin’ strict company policy intercepted. We were told that they need a photocopy of the ID before we can claim the money. WTF! After claiming the bloody money, we swore that we will never do any money transfer transaction with Cebuana Lhuillier. Why would we when there are lots of better and hassle-free money transfer services out there?