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“I will never do any money transfer transaction with Cebuana Lhuillier!”
I was really pissed off this morning when I accompanied my friend to get his money from a Cebuana Lhuillier’s branch somewhere in Colon. We actually expected that we can get the money right away just like any other “money transfer” services that we already tried.
The security guard asked him if he has a Cebuana Lhuillier card and he said none because it was his very first time doing a money transfer transaction there. The lady behind the counter asked for an ID, but told him that it is not valid because it’s not his present company ID. We were a bit disgusted why it would matter if it’s not his current company ID. The basis of the ID is just to verify that he is the person who is authorized to claim the money and most importantly, he has the unique transaction code. Unfortunately, Cebuana Lhuillier’s strict policy doesn’t allow their customers to claim their money if their ID is not valid (according to their new “bank-like” standard which is too much a hassle and brings inconvenience to customers).
To make the story short, three hours later, we managed to bring someone who has a valid ID, asked the sender of the money to change the recipient’s name to that of the former, and sighed in relief that at last, the money can now be claimed. But, for the very last time the friggin’ strict company policy intercepted. We were told that they need a photocopy of the ID before we can claim the money. WTF! After claiming the bloody money, we swore that we will never do any money transfer transaction with Cebuana Lhuillier. Why would we when there are lots of better and hassle-free money transfer services out there?
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Tags: cebuana lhuillier, cebuana lhuillier inconvenient policy, cebuana lhuillier strict policy
February 17th, 2010 at 10:09 am
I understand that companies with Remittance business such as Cebuana Lhuillier are regulated by BSP. This company is following rules being imposed by BSP. If other remittance companies are not requiring valid ID, then they are not complying with regulatory requirements. They should be reported to BSP or AMLC for their violations.
February 21st, 2010 at 7:32 pm
i think i had the same experience only that it was with western union. although now i think they’ve let go of this policy.
March 10th, 2010 at 3:32 pm
I agree with you Jose! Actually, asking for valid identifications is being practiced by financial institutions because it is mandated by BSP.
These include banks, remittance services, lending institutions, pawnshops among others. Aside from being a regulatory requirement, it also assures customers like us that our transactions and identity are secured because this practice prevents misrepresentation from unscrupulous individuals.
March 16th, 2010 at 6:25 pm
Hi - It’s good to read such interesting writing on the Internet as I have been able to fiind here.
April 10th, 2010 at 7:31 am
yah i agree with you guyz..i think cebuana is more convenient with others, cause they just only asked u 1 valid i.d if it is ur first time, and u forgot to mention, they asked u a xerox copy of ur i.think its a mandatory requirement for all money remittance business,,,
June 2nd, 2010 at 1:16 pm
cebuana lhuillier? i hate this company! bad manager at c5 branch!
it was my first time sobra. tapos they let me wait for like 30-40mins. kasi they were eating lunch that time, so okay lang sakin. pero i was with my dad na nasa car. tapos nung ako na, sabi sakin ng manager.
magkano papadala mo? i said “receive po”. sabi niya magkano nga? i told him “620″ pero sa isip isip ko, AYAN NA OH NAKASULAT NA! tapos he asked me “nasna yung control number” sabi ko “680″ (kasi yan yung nakalagay sa info or resibo ng nagpadala sakin. sabi ng manager “saan nga?” sabi ko “ha?” sabi niya “galit ka?!!!!” sabi ko “ha?” sabi niya ulit “galit ka?!” sabi ko “hindi po”. tapos he returned the form to me saying na “hindi kami maglalabas hanggat walang control number”. sa isip isip ko. pwede turuan niyo ako kasi its my first time. tapos kinuha ng guard yung form at id ko “HARSHLY”! Then the guard copied my address and asked “maam, anong contact number niyo”, i answered back. then all the info, sinulat niya dun sa form. tapos the girl asked the guard “bago ba yan?!” i answered “yes”. tapos the girl gave me a form for membership stuff i dunno! fill-up-an ko daw.
tapos nasa baba pala ng receipt ng nagpadala ung control number, so i copied it. and then there.
kinuha ko na. bad service. ang babastos. they treat their customer as a tambay lang. ayoko na talaga dito. never na. period!
June 2nd, 2010 at 9:50 pm
@madwithcebuana
sobrang nakakarelate ako sayo. yan rin kasi ang nangyari sa amin nong araw na yun. bastos sumagot ang guard…mukhang sino…walang customer service…
October 26th, 2010 at 6:53 pm
Sana intindihan mo na lang yung policy ng company dahil tama lang yung ginawa nilang procedures. Yes there is indeed a unique transaction code pero even that can be stolen.
Usually thru text lang sinesend satin ng friends or relatives yung codes. I know a lot of people keep their celfones very private pero what if may ibang tao na nakabasa ng text nila that they will get certain amount of money from a remittance company then kinopya yung transaction code then gumawa ng fake ID na supposedly is ID from his/her past employment?
These procedures are meant to identify and correct any loopholes in the system that some may take advantage of kaya tama lang that they have strict guidelines like these.
Godbless..
November 12th, 2010 at 2:46 am
@EarLdPearL
We know policy is a policy. BUT, for money transfer services like Cebuana, they should be mindful that most of the customers who use the service are in dire need of immediate money release!
Ang dami-dami kong mga kakilala na galit na galit sa Cebuana dahil pinahirapan sila ng husto sa pagkuha ng sarili naman nilang pera. Just come to think of it, if kukuha ka ng pera dahil ang anak mo ay nasa bingit na ng kamatayan at dapat eadmit na sa hospital pagkatapos ang dami2x pang sat-sat dahil nga bank policy..nadedefeat ang purpose kasi…kaya nga nagmomoney transfer to acquire the money quickly…hay nako..
Pati ba 500 hundred pesos may magnanakaw pa ng transaction code mo para lang makakuha ng pera ng iba? Gagawa pa ng fake id to get 1000 or 500? Just come to think of it. Yang bank link policy ay kailangan lang yan kung napakalaking pera na ang involve.
Sa sobrang strikto niyo hayan wala na kayong mga customers…Pakisabihan then yang mga guards niyo na huwag masyadong hambug…Paturuan then ng tamang customer service…Thank you!
November 28th, 2010 at 11:42 am
ako din nakaexperience ng masama sa cebuana sobrang OA sila wen it comes to valid ID graduate na kc ako ng college magtetake nlng ako ng boards then ngpdala yung mom ko ng 500 pesos tru cebuana sabi nila di raw valid id ko kc graduate n rw ako pina kita ko yung board review ID ko di rin daw pde di raw nila tinatanggap yung ganung ID awa nman super hassle pamasahe ko p nman yung pauwe….waaaaa bad tlga cebuana bad kayo 500 lng ayaw p irelease may ID nman ako ng board review….waaaaaaa ayoko na sa inyo! no way! never again!!!
December 8th, 2010 at 1:31 pm
@kaori
They should have a separate policy when it comes to smaller amounts of money. Wala naman sigurong gagawa pa ng fake ID just to steal five hundred pesos, right?
January 16th, 2011 at 10:36 am
bakit po ang cebuana lhuiller minsan nagsanla po ako ng white gold tinanggap,den nung sinasangla ko uli hindi nila tinanggap..why?..
January 16th, 2011 at 10:40 am
nung minsan nagsanla ako ng white gold sa cebuana lhuiller tinanngap nila then 2nd time na nagsanla ako uli,hindi daw tumatanggap nang white gold baka daw maputol nila….naka2pagtaka lang po kasi..nakabusit lang kasi itong branch sa san fernando pampamga..paiba iba kasi ang patakaran nila..
January 16th, 2011 at 10:41 am
paki explain nga po bakit ganun?..tnx po
January 16th, 2011 at 10:44 am
parang ayaw ko na uli mgtry magsanla sa cebuana lhuiller,para akong napahiya…
February 26th, 2011 at 2:21 am
ganyan din nangyari saken.. sa recto branch.. bago lang kasi yung company id ko.. actually id yun ng mga trainees, pero id pa rin yung ng company.. may logo ng company at may pirma ng HR. pinasulat pa ko sa scratch paper nung employee kasi akala nya siguro pinagawa ko lang yung id ko. hahaha
the hell.. recto kasi eh. :)) bastos din yung babae porket mas bata ako sknya! duh?? employee ka lang.. customer ako.. at yung pera na kukunin ko, sakin yun! nakakainis lang kasi naubos oras ko at nasira araw ko dahil dun.. tsk!!
March 16th, 2011 at 8:22 pm
tumatanggap pba ang cebuana ng digicam or any electronics gadgets?thanks
June 9th, 2011 at 5:56 am
alam nyo guys, hindi naman tlaga mahirap mag transact sa cebuanna eh, it just happen na sumusunod lang sila sa mga rules.. pero un nga lang cguro ung ibang employees nawawalan ng manners pero ang valid i.d tlaga is SSS, POSTAL i.d, TIN i.d, Police Clearance, NBI Clearance, sometimes hindi tlaga tinatanggap ang student or company i.d kc expired na sila.. para satin din naman ung pag iingat nila eh, alam nyo naman madami ng manloloko sa mundo..
June 27th, 2011 at 10:55 pm
first time kong nagpadala ng money sa cebuana..and i didn’t like their way of talking to the customers… first time ko nga..kaya pinag-fillup ako ng form…sabi sa akin…ung address na ilalagay ko, dapat ung nsa id ko…then tpos na akung mag-fill up..sabi sa akin na ung address ko daw sa manila..i was frustrated kasi tpos ko…then clinaro ko..”kuya ano ba tlga? ung address ko sa province or city address?” sabi nya ung bhay niyo dito…dun ko sinabi na nagrerent lang kami…tanong sya ng tanong…yes i know..ganun tlga…pero ang kulit eh..
September 4th, 2011 at 11:47 am
first time korin mag koha ng pera sa cebuana,, they asking for my celphone number saka ung mga record ko kahit may dala na akong driver i.d… satingin ko parang mali na yata ung… private na poh un dba…
September 17th, 2011 at 11:57 am
I think you should appreciate that Cebuana Lhuillier is trying to protect the sender and the recipient of the money. A valid ID means a current one.
September 18th, 2011 at 10:14 pm
@Jane
But they should consider special situations. Their policy should not defeat the purpose of their business. Stricter policy should only apply to bigger amounts of money. And they should not convert their security guards as customer support representatives. It pisses off clients a lot being entertained by smug guards and unfriendly counter personnel.
Here’s a question for you if you’re a counter personnel.
“Would you still deny the customer’s money given the fact that he has no valid ID but his wife is dying in the hospital and an immediate payment is badly needed to save her life?”
Come to think of it? Money transfer services should take in consideration first the situation of customers. Counter personnel should learn more about “INTUITION”.
October 5th, 2011 at 11:33 am
ask q lang pwede bang palitan ng sender ung name ng receiver,kahit na naipadala nia na yung pera?kc ung mag re2ceive sana nung pinadala ay walang valid i.d.
October 13th, 2011 at 1:13 pm
1 id at cebuana?? oh no!! hell no! they are asking for 2 valid id’s..i sent money to my cousin for my son …after we sent the money through xoom the site says all the recipient has to do is give the transaction no. and present 1 valid id! when my cuz when to cebuana, they told him that they need two valid ids…not one! but 2….we told them that that is directed my the xoom site but they still refused and insisted that xoom was the one who required the two valid ids not them…they’re blaming it all to xoom!! what the freak!!! and besides my cuz is still a college STUDENT! they cant expect a student to have a lot of ids! stupid! they wont even acknowledge the new philhealth id as a vald ID when the philhealth already said that the said new philhealth card is now considered a valid ID since it already has a picture of the insured! aarrggg!! super duper pissed!!!
October 13th, 2011 at 1:17 pm
ayy nako super abala mag transact sa cebuana!! sinabi na nga ng xoom 1 valid id lang magpapalusot pa na sabi ng xoom dalawa! duh!! anyway, we decided to tell the management of xoom about this.. na hina hassle kami na customer ng xoom sa partner remittance outlet nila
October 22nd, 2011 at 2:58 pm
yeah, just came from cebuana and i was about to redeem pawn jewelry by my sister n law, i hav the authorization letter which is dated last june 2011 and since the ticket will expire this month and were about to get the item, they want the latest authorization na. Damn, my sister in law was out of the country already and its not easy for her to send or fax latest letter for me. Grrrrr… and i was about to boom inside the pawnshop. nakakainis..tamah nga sila, i dont like to come bach cebuana again grrrrrrrr………
October 30th, 2011 at 10:54 pm
i just want to share our story about cebuana. nagpadala kami ng pera dito sa dubai papuntang philippines. tapos ang alam namin kinabukasan nandun na pera. tapos pabalik balik ang ate ko para kuhanin pera. sabi nila wala pa daw pera. 24 hours daw yun. tumawag kami sa pinagpadalhan nmin ng pera dito sabi nandun na daw pera after 30 mins namin ibigay. so tumawag na kami sa cebuana. the worst anh sabi nila na claim na daw pera nung 26. eh 26 kmi nagpadala 8pm dubai time. ibig sabihin 27 na sa pinas. tapos wala pa nga kumukuha samin. tumawag ulit kami at sabi nagkaerror daw. after nun saka pa nabigay yung pera. kaya never na ulit kami magpapadala tru cebuana lhuillier.
November 15th, 2011 at 1:54 pm
nainis ako sa isang employee ng cebuana lhuiller,sta.ana branch manila..magsanla ako sana ng ring,nung tinest nya,kiniskisan nya sa gitna,nagka scratch mark tuloy ng halatado masyado..tapos sinabi nya sakin,sa ibang portion sya nag scratch..sabi nya hindi daw sya ang nag scratch non..eh d sana kung hindi sya un bago nya tinest pinakita nya muna sakin na meron ng scratch mark un..ang nakakainis pa,sinabihan nya ako,na kung ayaw ko daw makiskisan ung alahas ko eh,wag daw ako magsasanla..ikaw ang sabihan non d kb maiinis..tapos mababa pa ung appraise nya..pumunta ako ng ibang branch,naisanla ko naman ng mas mataas kaysa sa branch na un..hindi na scratch ng todo..hmmp!
November 30th, 2011 at 10:58 pm
Pag nagppadala ba sa CEbuana, kelangan specific branch ng mag ke-claim ang idedelclare or kht saan mkukuha? mahigpit kc ata cla pti sa ganito e
January 2nd, 2012 at 2:52 pm
thanks marami pa la kming nagrereklamo.. naiinis ako sa employee sa cebuana at sa isang security guard dito sa iligan city branch. pagpunta ko dun sarado na ang cebuana. nakalagay sa labas na hanggang 4pm sila. eh pag kakita ko sa relo ko at nagtanong ako wala pang 4pm.. kumatok ako, binuksan naman ng guard ang pinto, tas ngasalita xa ‘ sarado na’ na parang pagalit. hindi pa ako nagsalita sinirado na ang pinto. kaya kumatok ako. sabi ko may sasabihin ako.tagal akong kumatok at biniksan niya. sabi ko sa guard ‘wala pang 4pm. pwede pa. galit na ang guard sakin. sabi quarter 4 na raw. sabi ko 4pm nakalgay at wala pang 4pm bakit di nyo ako papasukin? dapat naglagay kayo na bawal na ang quarter 4pm ang pumasok. kaya pinapasok ako pero marami pa xang sinasabi. at ito pa ang malala.. yung staff nilang babae pinagalitan ako. putang ina niya. nakigpag-away ako. at sinabi kong tumigil kang babae ka, wla kang karapatang pagalitan ako dahil hindi kita inano ang guard ang kaaway ko.. lalo pa xang nagsalita. at nang tumigil na xa tumigil ako. yung guard nagpaparinig sakin pero do ko na pinansin, nag nagsalita ako ‘excuse me guard may form ba kayo para mag claim ng money?’ tumingin lang yung guard na parang kakainin ako sa galit niya. pagkuha ko sa form at pagtalikod ko nagparinig yung guard. di na ako nakapagpigil. sinabi ko sa kanya ‘ putang inah ka ah.. 1st time ko sa cebuana ganyan kayo magdala ng tao.’ at nagsalita din yung guard hindi daw ako pinaparinggan niya. kapal ng mukha,e ako lang naman yung kaaway niya at nagturo pa xa sa isang babae na yun daw yung pinaparinngan niya. yung babae yumuko nalang. gawin pa akong tanga eh, security lang naman. lumaki ang way namin. di ko namalayan napaluha ako at sinabi kong’ puta ka guard, ang ganda ng advertise nyo sa cebuana yun pala kabaliktaran at hindi ako nagpapigil. tinuro turo ko ang guard at sinabi ko ‘ KUNG GUSTO MO NG RIDO, MAGRIDO TAYO. PAPUNTAHIN KO ASAWA KO DITO.’ TUMAHINIK siya at lumabas yung employee na nakialam sa min pero nag sorry xa. sabi ko bawal sa kin ang magalit dahil may sakit ako sa puso. nanginginig ako sa galit. pati yung babae di ko pinansin sorry nia. pinalapit niya ang guard para humingi ng sorry pero di ko mapapatawad ang guard na yun. buti pa ung isang lalaki na employee tinawag niya ako at sinabing ‘kunin lang daw niya id ko. hindi na ako nakapagsulat dahil nanginginig na ako subra. pagkuha ko sa pera ng thank u ung lalaki. nagthank u nalang din ako. at umalis na. sinabi ko sa sarili ko hinding hindi na ako magkakaroon ng transaction sa cebuana. sinabihan ko na rin yung mga kaanak ko. naiinis ako. galit din ang asawa ko. buti daw hindi ako inataki. ewan nalang daw ko inataki ako.
January 2nd, 2012 at 3:06 pm
wala ngang manner ang mga employee nila..kung open lang yun na time ang bangko, sa bank na ako kukuha ng pera kaso holiday nung 30 tas 31 na pinadala yung pera.. yung GUARD TALAGA SA CEBUANA HAMBOG. PARANG SINU, SINABIHAN PA NGA AKONG SINO DAW AKO. HAHAHAHA.. LOL. PINATULAN TALAGA AKO. HOY, GUARD KA LANG NG CEBUANA… BUMALIK KA NA LANG SA BUNDOK. PUTA KA GUARD..