“I will never do any money transfer transaction with Cebuana Lhuillier!”
I was really pissed off this morning when I accompanied my friend to get his money from a Cebuana Lhuillier’s branch somewhere in Colon. We actually expected that we can get the money right away just like any other “money transfer” services that we already tried.
The security guard asked him if he has a Cebuana Lhuillier card and he said none because it was his very first time doing a money transfer transaction there. The lady behind the counter asked for an ID, but told him that it is not valid because it’s not his present company ID. We were a bit disgusted why it would matter if it’s not his current company ID. The basis of the ID is just to verify that he is the person who is authorized to claim the money and most importantly, he has the unique transaction code. Unfortunately, Cebuana Lhuillier’s strict policy doesn’t allow their customers to claim their money if their ID is not valid (according to their new “bank-like” standard which is too much a hassle and brings inconvenience to customers).
To make the story short, three hours later, we managed to bring someone who has a valid ID, asked the sender of the money to change the recipient’s name to that of the former, and sighed in relief that at last, the money can now be claimed. But, for the very last time the friggin’ strict company policy intercepted. We were told that they need a photocopy of the ID before we can claim the money. WTF! After claiming the bloody money, we swore that we will never do any money transfer transaction with Cebuana Lhuillier. Why would we when there are lots of better and hassle-free money transfer services out there?
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Tags: cebuana lhuillier, cebuana lhuillier inconvenient policy, cebuana lhuillier strict policy
February 17th, 2010 at 10:09 am
I understand that companies with Remittance business such as Cebuana Lhuillier are regulated by BSP. This company is following rules being imposed by BSP. If other remittance companies are not requiring valid ID, then they are not complying with regulatory requirements. They should be reported to BSP or AMLC for their violations.
February 21st, 2010 at 7:32 pm
i think i had the same experience only that it was with western union. although now i think they’ve let go of this policy.
March 10th, 2010 at 3:32 pm
I agree with you Jose! Actually, asking for valid identifications is being practiced by financial institutions because it is mandated by BSP.
These include banks, remittance services, lending institutions, pawnshops among others. Aside from being a regulatory requirement, it also assures customers like us that our transactions and identity are secured because this practice prevents misrepresentation from unscrupulous individuals.
March 16th, 2010 at 6:25 pm
Hi - It’s good to read such interesting writing on the Internet as I have been able to fiind here.
April 10th, 2010 at 7:31 am
yah i agree with you guyz..i think cebuana is more convenient with others, cause they just only asked u 1 valid i.d if it is ur first time, and u forgot to mention, they asked u a xerox copy of ur i.think its a mandatory requirement for all money remittance business,,,
June 2nd, 2010 at 1:16 pm
cebuana lhuillier? i hate this company! bad manager at c5 branch!
it was my first time sobra. tapos they let me wait for like 30-40mins. kasi they were eating lunch that time, so okay lang sakin. pero i was with my dad na nasa car. tapos nung ako na, sabi sakin ng manager.
magkano papadala mo? i said “receive po”. sabi niya magkano nga? i told him “620″ pero sa isip isip ko, AYAN NA OH NAKASULAT NA! tapos he asked me “nasna yung control number” sabi ko “680″ (kasi yan yung nakalagay sa info or resibo ng nagpadala sakin. sabi ng manager “saan nga?” sabi ko “ha?” sabi niya “galit ka?!!!!” sabi ko “ha?” sabi niya ulit “galit ka?!” sabi ko “hindi po”. tapos he returned the form to me saying na “hindi kami maglalabas hanggat walang control number”. sa isip isip ko. pwede turuan niyo ako kasi its my first time. tapos kinuha ng guard yung form at id ko “HARSHLY”! Then the guard copied my address and asked “maam, anong contact number niyo”, i answered back. then all the info, sinulat niya dun sa form. tapos the girl asked the guard “bago ba yan?!” i answered “yes”. tapos the girl gave me a form for membership stuff i dunno! fill-up-an ko daw.
tapos nasa baba pala ng receipt ng nagpadala ung control number, so i copied it. and then there.
kinuha ko na. bad service. ang babastos. they treat their customer as a tambay lang. ayoko na talaga dito. never na. period!
June 2nd, 2010 at 9:50 pm
@madwithcebuana
sobrang nakakarelate ako sayo. yan rin kasi ang nangyari sa amin nong araw na yun. bastos sumagot ang guard…mukhang sino…walang customer service…